The Indian Railway Catering and Tourism Corporation (IRCTC) has introduced the "Rail Madad" mobile application. This platform enables passengers to submit their grievances regarding train services or station facilities digitally. The Railway Passenger Grievance Redressal and Management System (RPGRAMS) created this app to streamline issue resolution and deliver real-time updates to travelers.
MADAD stands for "Mobile Application for Desired Assistance During Travel." Users can download this 14 MB application via the Google Play Store. Upon registering on the app, passengers receive a unique reference ID via SMS for their complaint, followed by automated messages regarding the corrective actions taken by Indian Railways.
RPGRAMS consolidates feedback from various channels—including 14 offline and online sources—into one unified system. Railway authorities use this data to generate performance reports and evaluate the quality of services, such as hygiene, food delivery, and station amenities, across different units.
Rail Madad App - How to Submit Train & Station Complaints Online
The Rail MADAD App simplifies the complaint process by requiring minimal user input, generating an instant tracking ID, and forwarding the issue to the relevant department. This Digital India initiative keeps passengers informed about the status of their requests via SMS. The step-by-step process for filing complaints is detailed below:
Download and Install Rail Madad - Registering via RPGRAMS
Follow these instructions to download the official Indian Railways app and complete your user registration:
- Get the 14 MB Rail Madad application from the Google Play Store or Apple App Store.
- Direct Link - You can download the application directly here: https://play.google.com/store/apps/details?id=cris.railmadad&hl=en_IN&gl=US
- Once installed, open the app to begin the registration process as shown in the image below:
- Input your name and phone number, then tap "Get OTP." Confirm the code to complete your profile. The main dashboard for the grievance portal will then appear: