The Indian Railways has launched the Rail SAARTHI mobile application to consolidate various passenger services into one platform. This includes ticket reservations, general inquiries, onboard cleaning requests, and meal orders. The SAARTHI app is designed to streamline all essential traveler needs.
Previously, the Indian Railways released several individual apps for specific tasks, forcing users to download multiple programs for different services. To improve the user experience, all these railway-related functionalities have been integrated into this single, comprehensive application.
About the Rail SAARTHI App
The Rail SAARTHI (Synergised Advanced Application Rail Travel Help and Information) app also focuses on passenger safety, specifically for women, while providing channels for complaints and suggestions. It serves as a centralized hub for train schedules, delays, and booking information.
Additionally, users can book flight tickets directly through the SAARTHI interface. Developed by the Centre for Railway Information Systems (CRIS), this project was part of an integrated railway initiative proposed during the rail budget. The app further supports hotel and taxi bookings, alongside a dedicated feedback system.
How to Download for Android
Step 1: Open the Google Play Store on your Android device or visit https://play.google.com.
Step 2: Search for RAIL SAARTHI or use this direct link.
Step 3: Select the "INSTALL" button.
Step 4. Wait for the installation to finish on your device.
Step 5: To access the full range of services, you may need to download the specific sub-apps integrated within the Rail SAARTHI platform.
Additional apps recommended for full functionality:
- IRCTC Rail Connect for ticket reservations.
- UTS for purchasing unreserved tickets.
- NTES (National Train Enquiry System) for live train tracking.
- IRCTC Air for flight bookings.
- IRCTC Catering - Food on Track for meal orders.
- IRCTC Tourism for holiday packages.
- COMS for submitting grievances and suggestions.
- COACHMITRA and CLEANMYCOACH for hygiene services.
- Twitter app for official feedback and support.
Key Features and Services
The Rail SAARTHI app offers the following primary utilities:
1. Train Tickets: Booking for both reserved and unreserved travel.
2. Information: PNR status, seat availability, train schedules, and fare checks.
3. Allied Services: Hotel rooms, flight tickets, tour packages, and meal deliveries.
4. Support: Feedback channels, social media integration, and coach maintenance requests.