The West Bengal administration introduced the Didi Ke Bolo platform at didikebolo.com to help citizens report their issues. Chief Minister Mamata Banerjee launched this initiative to bridge the gap between the government and the public. A dedicated Didi Ke Bolo support line at 9137091370 and the website www.didikebolo.com were inaugurated in April 2019.
While citizens previously had the option to submit contact forms via the official website, that portal has been decommissioned by the authorities. However, the helpline remains fully operational under the Programme Implementation & Grievance Cell, where residents can continue to file their complaints.
You can now reach out for assistance or report a concern by calling the 9137091370 helpline. This pioneering effort by the Trinamool Congress (TMC) government is designed to strengthen the party's bond with citizens at the local level, a traditional stronghold for the administration.
Online Complaint Filing for West Bengal Didi Ke Bolo
IMPORTANT: The online submission form on the Didi ke Bolo website is currently inactive. Please dial 9137091370 to lodge your grievance and visit cmo.wb.gov.in to monitor the progress of your case.
This grievance resolution framework encompasses over 5,670 offices spanning 54 government departments throughout the state. As of October 27, 2025, approximately 4,930,345 complaints have been registered, with 3,637,628 successfully resolved through the Didi Ke Bolo channel.
How to Track Your Didi Ke Bolo Complaint
After filing your grievance via the helpline, you can verify its status by visiting cmo.wb.gov.in. Navigate to the "Know Your Grievance" section in the primary menu and provide your registered mobile number along with the received OTP to view updates.
Should the portal be reactivated in the future, follow the standard steps below to submit complaints online.
Here is the general workflow for registering a complaint under the WB Didi Ke Bolo initiative:
STEP 1: Navigate to the primary Didi Ke Bolo website at didikebolo.com
STEP 2: On the main landing page, you will find the Didi Ke Bolo registration form as displayed below:
STEP 3: Once registered, users gain a direct line of communication with the Chief Minister's office.
This platform enables residents to share feedback, report issues, and voice concerns directly